After Eleven years of being one of the top three funeral
    directors we have just been awarded it again for 2024

    Call us: 08003688105

  • Terms of Business

  • Terms of Business

  • Terms of Business

    1. Estimates and Expenses

    The estimate is an indication of the charges likely to be incurred on the basis of the information
    and details we know at the date of estimate. While we make every effort to ensure the accuracy of
    the estimate, the charges are liable to alteration particularly where third parties change their
    rates or charges etc. We may not know the amount of third-party charges in advance of the funeral,
    however we will give you a best estimate of such charges on the written estimate. The actual amount
    of the charges will be detailed and shown in the final account.

    2. Payment Arrangements

    C & O J Sendell Funeral Services operates a pricing policy in compliance with the Code of Practice
    of the National Society of Allied and Independent Funeral Directors.

    Our price list provides clients with a full and detailed explanation of our charges as required by
    the Code of Practice. In addition to our charges, disbursements must be paid out to Doctors,
    Minister of Religion, Cemetery or Cremation fees and such like.

    When the funeral planning is complete you will be given a written estimate of all the charges incurred
    by the service you have requested. Where the total estimated account is deemed excessive you may be
    asked to make an interim payment. We ask for this estimate to be signed as consent that you accept the
    charges and will be liable for payment of the final account when submitted. This is usually fourteen
    days after the funeral. If there is a bank account you may wish to give this to the bank and they will pay
    the invoice from the funds available with them.

    We reserve the right to add interest on all outstanding accounts at 2.5% per month on accounts that
    remain unpaid after fourteen days and any legal and court costs incurred due to non-payment. We no longer accept cheques,
    but BACS (bank transfer) can be made, cash or Debit / Visa card payments can be made via our online payment gateway at
    www.sfspayments.co.uk. Ashes will only be given back on final payment of invoice.

    Because some families may which to make a claim for assistance from the DWP (Department of Work and Pensions),
    please note that stringent rules apply as to the amount of help available. Please come and talk to us, in
    confidence where we are here to help in every way we can.

    3. Data Protection

    Words shown in italics are defined in the General Data Protection Regulations 2018 (“the Regulations”).
    We respect the confidential nature of the information given to us, and where you provide us with personal
    data (“data”) we will ensure that the data will be held securely, in confidence and processed for the
    purpose of carrying out our services unless you give us your express permission for use in our marking.
    To provide our services, we may need to pass such data to third parties, who are performing some of the
    services for you e.g., Minster / Vicar who will contact you directly. We will never pass your details to
    third parties for marketing purposes whatsoever.

    4. Right to Cancel

    You have the right to cancel the contract if you wish. This right can be exercised by sending or taking
    a cancellation notice to the funeral director at any time within the period of fourteen days starting on
    the day of the arrangement. The right to cancel can be lost during the cancellation period if the service
    is provided in full before the fourteen days elapses. Where applicable, payment may be required to be made
    in respect of any services carried out or disbursements paid, once the performance if the contract has
    begun and prior to the cancellation notice being received. In the event that you exercise the right to
    cancel this contract during the cooling off period, you will be required to pay a reasonable amount for
    goods and services already supplied.

    5. Conduct

    We are a member of The National Society of Allied & Independent Funeral Directors “SAIF” a private company
    by guarantee with registered number 2383, having its registered address at SAIF Business Centre, 3 Bullfields,
    Sawbridgeworth, Herts, CM21 9DB, and subscribe to its current Code of Practice, a copy of which is available
    upon request. We aim to act in a professional manner and provide a courteous, sensitive and dignified
    service to you.

    If, however you have any questions or concerns about the service we provide to you, then please raise them
    in the first instance with Owen Sendell. If that does not resolve the problem to your satisfaction SAIF
    provides a dispute resolution service. They can be contacted by completing their complaints form which is
    available via the SAIF website or by email standards@saif.org.uk or by phone 03452306777.